Finance
Bank Bosses Criticized by MPs for Replacing Branches With Bathrooms
- Lenders replacing branches with shared community services
- MPs criticize NatWest, Lloyds, Barclays and Santander
A pedestrian walks past a Bank Hub in Rochford, England.
Photographer: John Keeble/Getty ImagesThis article is for subscribers only.
British customers are “perplexed” by substitute bank branches in unusual locations including a garden center and even a former public toilet, according to lawmakers.
Therese Coffey, Conservative MP for Suffolk Coastal, hit out at banks on Wednesday for forcing customers to queue in the rain at a garden center to access services, lacking the necessary privacy to discuss their problems.